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Terms of service
Faber Music has tried to make it as
easy as possible for you to order on this website. The description
against each entry enables you to select the titles of your choice.
The price of each item is indicated in pounds sterling.
Our policy is to send you your order
in the quickest and most economical way. The method of delivery
is dependent on the destination address, and the cost is based
upon the weight. You are informed of the total weight of the order,
the method and cost of delivery before you make your confirmation.
Once you have submitted your card and
delivery details, your card will be debited and your order despatched.
Confirmation of your credit card transaction will be sent, via
email, by return. Notification of despatch will be sent subsequently,
again via email, once your order has been packed.
You do not need to register on this
website to place an order. However, by doing so, you will
be able to check your account see Status of Account below.
Status of account
Please note that once you have received
notification of despatch, you will be able to track you order
in the "My Account” section of this website provided
you have registered on the home page.
Your right to cancel
Faber Music supplies goods on a firm
order basis. However, under UK law, the Distance Selling Regulations
2002 state that you have the right to cancel the contract for
purchase of any goods supplied by us, providing you return them
in sufficient time to reach us within 7 (seven) working days of
the date of receipt. This applies to all goods supplied by Faber
Music with the exception of CD, Video, DVD, software and Book
& CD packages where the item has been either tampered with
or unsealed.
Goods returned in this way should be
clearly marked "Contract Cancellation” and you must
include all relevant documentation. Please package the items
securely as returned goods that are damaged will not qualify
for refund. In accordance with the Distance Selling Regulations
2002, you will be responsible for the cost of the original despatch
and the return of the goods. For your protection, Faber Music
recommends that you use a recorded delivery method for return.
A refund will be given for only the value of the goods supplied
and subject to the goods reaching us within 7 (seven) working
days of the date on which you received them.
However if you have purchased a CD,
Video, DVD, software or Book & CD package and you find the
goods faulty, you are advised to contact the Customer Service
Department on +44 1279 82 89 89 or email sales@fabermusic.com
stating your invoice/order number and the date so that we can
arrange the return and replacement of the damaged goods. Faber
Music will replace the entire package, not just the damaged component.
Orders supplied
incorrectly or received damaged
In the event of an order being supplied
incorrectly, or you receive it damaged, we advise you to contact
our Customer Service Department on +44 (0)1279 828989 or
email sales@fabermusic.com
stating your invoice/order number and date, so that we can authorise
its return to us. This does not affect your statutory rights.
Goods returned in this way should be clearly marked "Authorised
Return”. Faber Music will send you either a replacement copy
or provide you with a full refund.
Photocopying
Please remember that it is illegal to
photocopy music. To photocopy is to steal from the composer/author
and the publisher.
Contact Details
For anything arising our of the above,
or for further information, contact the Customer Service Department
at the address below.
Faber Music Limited
Burnt Mill, Elizabeth Way
Harlow, Essex CM20 2HX
Tel: +44 (0)1279 828989
Fax: +44 (0)1279 828990
sales@fabermusic.com
Faber Music is registered in England,
No. GB 0867045
Registered Office: 74-77 Great Russell Street, London, WC1B 3DA
Vat registration No. GB 523 2613 79
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