ORDERING

We want to make sure that ordering items from Faber Music is as easy as possible. We offer over 5,000 music publications and these can be viewed within the publications section of this site. You do not need to register on the site to place an order.

By registering with us, your account details are already held thus enabling you to speed up the ordering process. Registering will also enable you to track your order. You can register by clicking Register Now, which appears on the top of every page within this site.

How to Order

You can search our publications by selecting from one or more of the three drop down boxes provided or, alternatively, enter a keyword in the box provided. Once you click the GO button, a list of titles matching your search criteria will be displayed. To get more information on the product, simply click on the title listing to reveal a cover image, description, composer, item code and retail price. You will also see Add to Cart and New Search icons at the top of the page.

Hit the Back button to return to you search results or click on New Search to restart the process.

Add to Cart

The Cart is where you store the publications you intend to buy. You can add or delete as many of the items as you wish. When you have made your selection, and wish to buy a publication, simply click Add to Cart on the item’s product information page.

When you have added everything you want to buy you can then Proceed to Checkout. If you have saved your items from a previous visit then click on the View Cart icon to retrieve your order.

Under your shopping list you will find a drop down box containing a list of countries (which has a default for the United Kingdom). Select the correct country for delivery and the shipping charges will be automatically displayed. Please be careful as an incorrect selection may result in a delay in sending your order.

Proceed to Checkout

When you have proceeded to the checkout, your order will be displayed at the top of the screen clearly showing all the items, the shipping charge and the total value of your order.

Complete the Your Details section. An alternative delivery address section is also included. The lines marked with an asterisk (*) are mandatory. When you place an order with us you receive a return email confirming that your credit card has been debited and a list of the titles you have ordered. In addition to this, we also provide you with an email confirmation when the goods have been despatched from our warehouse.

Pay by Credit Card

When you have filled in the Your Details form and clicked Continue with Order, the details you entered are displayed for checking. If all the details are correct, then you can proceed with your order by clicking on Pay by Credit Card.

Select a card type by selecting from the drop down box and then enter your card number, issue number (where applicable), expiry date and also the name as it appears on the card. Once you have completed the Credit Card form you just need to click the Place Order Now! button.

Please note that this site uses 128 bit SSL, the strongest commercially available level of encryption. All your private data will be encrypted at all times whilst in transit over the internet. You should see a solid padlock in your browser status bar, which indicates that the encryption is taking place.

Order Tracking

Faber Music endeavours to send the items as quickly and economically as possible. If you have placed an order with us and wish to check it status or to track it then you will need to register with us. Register Now can be found at the top of every page within this website.

If you have previously registered with us, you can access your order details by entering the My Account section from the icons above.

Cancelling an Order

If you have accidentally placed an order with us then do not worry. When you receive the Confirmation of Order email from e-trade@fabermusic.com simply reply stating why you do not want the order and we will arrange for your card to be credited with the amount taken.
If the items have been despatched then you will need to wait until the order has been delivered. Instructions for the safe return of goods can be found in the Compliance section of this site from the icon above.

Credit Card Declined

If you receive notification that your card has been declined then you will need to contact your card issuer to find out why. Please note only your card issuer will be able to tell you the reason.

MANAGING YOUR ACCOUNT

You can maintain your account in the My Account section at the top of this page.

Within this section you can alter your address details and password at any time. You can also use this section to subscribe to any areas of interest within the site, which will enable you to receive our email newsletters from time to time. You can unsubscribe from these areas of interest or the main Faber Music website at any time by clicking unsubscribe@fabermusic.com from within this section.

Order Tracking

You will also be able to track any current order from this section and also search through any previously completed orders. Orders placed over the last three months are held in this section of the site.

Downloads

From time to time Faber Music may make some items available for sale as downloads. You will only be able to access these downloads if you have registered on this site.

Forgotten your password?

Instructions to retrieve your password can be found within this section.

DESPATCH
Our policy is to send you your order in the quickest and most economical way. The method of delivery is dependent on the destination address, and the cost is based upon the weight. You are informed of the total weight of the order, the method and cost of delivery before you make your confirmation.

Once you have submitted your card and delivery details, your card will be debited and your order despatched. Confirmation of your credit card transaction will be sent, via email, by return. Notification of despatch will be sent subsequently, again via email, once your order has been packed.

REFUNDS

Faber Music supplies goods on a firm order basis. However, under UK law, the Distance Selling Regulations 2002 state that you have the right to cancel the contract for purchase of any goods supplied by us, providing you return them in sufficient time to reach us within 7 (seven) working days of the date of receipt. This applies to all goods supplied by Faber Music with the exception of CD, Video, DVD, software and Book & CD packages where the item has been either tampered with or unsealed.

Goods returned in this way should be clearly marked “Contract Cancellation” and you must include all relevant documentation. Please package the items securely as returned goods that are damaged will not qualify for refund. In accordance with the Distance Selling Regulations 2002, you will be responsible for the cost of the original despatch and the return of the goods. For your protection, Faber Music recommends that you use a recorded delivery method for return. A refund will be given for only the value of the goods supplied and subject to the goods reaching us within 7 (seven) working days of the date on which you received them.

However if you have purchased a CD, Video, DVD, software or Book & CD package and you find the goods faulty, you are advised to contact the Customer Service Department on +44 1279 82 89 89 or email sales@fabermusic.com stating your invoice/order number and the date so that we can arrange the return and replacement of the damaged goods. Faber Music will replace the entire package, not just the damaged component.

DAMAGED/FAULTY GOODS

In the event of an order being supplied incorrectly, or you receive it damaged, we advise you to contact our Customer Service Department on +44 (0)1279 828989 or email sales@fabermusic.com stating your invoice/order number and date, so that we can authorise its return to us. This does not affect your statutory rights. Goods returned in this way should be clearly marked “Authorised Return”. Faber Music will send you either a replacement copy or provide you with a full refund.

PHOTOCOPYING

Please note that it is illegal to photocopy music. To photocopy is to steal from the composer/author and the publisher.

HIRING A PIECE OF MUSIC FROM THE FABER CATALOGUE

Firstly, you may want to search our detailed online hire catalogue on the Repertoire page. You will then be able to initiate an order online. Alternatively you may want to phone, fax or write.

You will need to ascertain whether or not you will be hiring directly from Faber Music Ltd in the UK, or from one of our exclusive overseas agencies. Where we have an agent in your territory, then you will need to contact them directly. A complete list is available by following the link from the Repertoire Home Page.

The Faber Music Hire Library can be contacted at hire@fabermusic.com, tel +44 1279 828907/8, fax +44 1279, or post to Burnt Mill, Elizabeth Way, Harlow, Essex CM20 2HX. For specialist repertoire advice you may want to contact our Promotion Department at promotion@fabermusic.com, tel +44 20 7908 5311/2, fax +44 20 7908 5339.