Terms & Conditions
Website usage terms and conditions
The term ‘Faber Music’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Bloomsbury House, 74-77 Great Russell Street, London, WC1B 3DA. Faber Music Limited is registered in England, No. GB 2703274, VAT registration No. GB 523 2613 79. The term ‘you’ refers to the user or viewer of our website.
The use of this website is subject to the following terms & conditions:
- The content of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
- This website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Our policy is to deliver your order via the most efficient and reliable method. The delivery charge is calculated using the total weight of your order. A tracked and non-tracked postage option will normally be offered to you but there may be times where a tracked delivery option is the only available method. Digital products bear no delivery charge and can be accessed immediately by clicking the appropriate links on your order confirmation email.
Once you have submitted your payment card and delivery details, your card will be debited. Confirmation of your transaction will be sent via email by return. Notification will be sent via email once your order has been despatched.
Faber Music does not store any payment card details belonging to our customers. All transactions on this website are handled by a third-party payment provider, Stripe. Should you have any queries relating to a payment made on Fabermusic.com that are not covered in the FAQs section, please contact Stripe.
Your right to cancel
Faber Music supplies goods on a firm order basis. However, under UK law, the Consumer Rights Act 2015 states that you have the right to cancel the contract for purchase of any goods supplied by us, providing you return them in sufficient time to reach us within 30 (thirty) calendar days of the date of receipt. This applies to all goods supplied by us, with the exception of CDs, Videos, DVDs, software and Book/CD packages, where an item has been tampered with or unsealed. If you have purchased a CD, Video, DVD, software or Book/CD package, and you find the goods faulty, contact Customer Services on +44 (0) 1279 828988 or email email@example.com stating your order number and the date so that we can arrange the return and replacement of the damaged goods. Faber Music will replace the entire package, not just the damaged component.
Goods returned should be posted to the address below and clearly marked "Web Returns”. You must include all relevant documentation and package the items securely as returned goods that are damaged will not qualify for refund. In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you will be responsible for the cost of the original despatch and the return of the goods. For your protection we recommend that you use a recorded delivery method for return. A refund will be given for only the value of the goods supplied and subject to the goods reaching us within 30 (thirty) calendar days of the date you received them.
Returns Address: Web Returns, Faber Music, Burnt Mill, Elizabeth Way, Harlow, Essex, United Kingdom, CM20 2HX.
Issues with digital products
Our sale and supply of digital products ('Digital Files') is governed by the Consumer Rights Act 2015. This provides that Digital Files supplied by us must match the way we have described them and be fit for purpose and of reasonable quality.
If a Digital File supplied by us is faulty, or not as described, you are entitled to a replacement. If a replacement cannot be supplied within a reasonable period and without significant inconvenience, you are entitled to a full refund. If you can demonstrate that a faulty Digital File has damaged your device, and Faber Music has not used reasonable care and skill, you may be entitled to a repair or compensation. In the event of a problem relating to a digital order or Digital File contact Digital Operations on +44 (0) 207 908 5331 or email firstname.lastname@example.org stating your order number and date, so that we may investigate and either send a replacement copy or issue a full refund.
Digital sheet music is delivered in PDF format and can be downloaded and saved to your computer. You are only permitted to make 1 print of the Digital File unless the order acknowledgement states otherwise. Audio files are in MP3 format and can be downloaded and saved to your computer. Digital Files are for personal use only and photocopying or digital distribution of any kind without a licence is prohibited.
Please remember that it is illegal to photocopy music without a licence from the copyright owner.