We are seeking a skilled IT Technician, someone who will hit the ground running as our multi-faceted business transitions onto a new ERP system and expands into new digital distribution channels.
- Job title: IT Technician/Analyst
- Department: IT Department (2-person)
- Reporting to: Digital Director
- Location: Harlow, Essex, with regular visits to London headquarters*
- Status: Full-time, permanent
- Hours: 35 hours per week, usually 9-5pm but can be flexible
- Start date: Now
- Salary: £30-35,000 (+ staff profit share)
- Annual Leave: 25 days, + statutory holidays, + 3 discretionary days (27-31 Dec)
- Pension: 6% company contribution
- Deadline: 3rd March 2023
* our hybrid working policy is currently 60:40 office-based
This new role is based at our Harlow distribution centre - home to our IT, Accounts, Sales and Hire teams and an award-winning warehouse. The IT Technician will also work closely with colleagues at our headquarters in central London and visit this site regularly.
Our IT systems range from office essentials like Microsoft 365 through to specialist technology for engraving musical notation, royalty processing, online music hire orders and digital asset management. This summer sees our biggest technological advancement in 20 years with the introduction of new, cloud-based ERP system.
Due to the varied nature of this position, it is very unlikely candidates will have the exact knowledge and experience required. As such, we are committed to providing as much training and development support as necessary for the role. There is ample opportunity for career progression.
The successful candidate will be:
Able to demonstrate a good understanding of the ‘Primary Responsibilities’ listed below.
Keen to acquire new skills ‘on the job’, quickly absorbing and retaining information.
Organised and meticulous, with acute attention to detail.
A brilliant communicator, able to explain processes clearly and accurately to non-technical colleagues and to confidently manage relationships with external systems support providers/developers.
Inquisitive and commercially minded, monitoring the tech market and recommending robust and future-proof solutions for the business.
Prepared to visit either of our sites in central London and Harlow, sometimes at short notice, as necessary.
Primary Responsibilities include:
Technical support for both internal staff and external clients.
Liaison with third-party tech/support suppliers.
General systems administration, some customisation, configuration & development planning.
Development of Crystal Reports/SSRS Reports.
Query development using SQL Server & MS Access.
Some experience of the following is preferred:
MS Access (or other RDBMS).
SQL Server & SSRS.
Application process: Please send your CV along with a cover letter indicating why you are interested in this position either by post to Digital Director, Faber Music Ltd, Brownlow Yard, 12 Roger Street, London WC1N 2JU or by email to email@example.com
Closing date for applications: 30th March 2023
We will only respond to applicants who are selected for interview. If you do not hear from us within 30 days of the closing date then your initial application has not been successful in progressing to the next stage.
Faber Music is committed to creating a diverse environment and is proud to be an equal opportunity employer. We encourage applicants from all backgrounds and welcome applications from anyone whose background is currently underrepresented in the industry. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age.
In accordance with the Data Protection Act (“DPA”) 1998, and the UK General Data Protection Regulation (“UK GDPR”) 2020, your CV and all personal information contained therein or within other correspondence in relation to an application will only be used in relation to the recruitment of the position in question, unless we receive explicit consent from you to keep it on our files for future reference. The personal data of unsuccessful applicants will be deleted at the end of the recruitment process.