Faber Music Distribution
Faber Music began its distribution enterprise in 1999, at a time when many other British music publishers were closing theirs. It was a bold step, which ultimately proved astute. With its team of specialists in international distribution, sales and marketing, Faber Music’s subsidiary Faber Music Distribution Ltd has developed into a major force in the printed music market, becoming, within a few years, the second-largest distributor in Europe.
High Profile Catalogues
Faber Music’s well-planned and efficiently run distribution centre is situated in Harlow, Essex, some 25 miles from central London. In addition to the Faber Music catalogue, it manages the distribution of a number of high-profile catalogues, including two of the world’s greatest publishers of classical music, Bärenreiter Verlag and Peters Edition, as well as the leading American educational and popular music publisher, Alfred Publishing, the Trinity College London Press music catalogue and such respected houses as Artemis Music, Guildhall School of Music, Editio Musica Budapest, Flying Strings, Josef Weinberger, Motif Media, and Sing Up.
Unrivalled Service Standards
Faber Music Distribution’s first-class delivery and customer service now sets the industry standard. 98% of orders received achieve a same-day turnaround, with an overnight delivery service for customers in the UK. Through a network of specialist freight companies we are able to offer comparably fast delivery to the rest of the world. Customers enjoy a service unique within the music publishing industry, receiving confirmation of dispatch of each order, including its contents and any back-ordered items, along with the facility to track the status of the order at any point from shipment to delivery.
In 2009, Faber Music Distribution achieved a music industry first with the installation of an innovative Warehouse Management System and Voice-activated Picking System. Since implementation, the warehouse has seen exceptional results with faster, more accurate picking and a better service overall to its customers.
Well-tailored Sales and Marketing
In addition to offering an accurate and prompt service, Faber Music stands out from its competitors by continuing to maintain a strong roaming sales team that regularly calls upon trade and educational account customers. By providing valuable additional services and giving advice on stock plans and promotions, these representatives are a much-welcomed human interface with the company. Sustaining successful relationships with the company’s consumer base is fundamental to operating an outstanding service. Whether by e-mail, telephone, fax or post, Faber Music maintains regular contact with its customers. Its frequently produced brochures, information leaflets, catalogues and newsletters are amongst the best in the business.
In November 2009, Faber Music Distribution was the proud recipient of the award for “Excellence in Materials Handling and Technology” from the Chartered Institute for Logistics and Transport (UK) and was a finalist for two other European Supply Chain Awards.